Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the LUCY mobile application and website (together, the "Service"), operated by Blue Ocean Digital Private Limited, a private limited company incorporated under the Companies Act, 2013 (India), with its registered office at Blue Ocean Building, No.12, 2, Sajjan Rao Rd, Parvathipuram, Vishweshwarapura, Shankarapura, Bengaluru, Karnataka 560004, India ("Blue Ocean Digital", "we", "us", "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

LUCY is an audio-first social learning platform combining live audio/video Rooms and meetings, 1-on-1 and group chat, gamified personal-growth tracking (Levels, Avatars, activity streaks, and the ASK framework — Attitude, Skill, Knowledge), a social graph (follows, friend requests, blocking), and, for eligible users, Learning Management System (LMS) features. The Service is offered in three tiers, all currently free to use (see Section 6):

• LUCY — general users; anonymous in-Room identity, Rooms capped at a small group size, moderator-facilitated, gamified progression.
• Pro LUCY — for teachers, experts, businesses, and training organizations; adds LMS features (courses, batches, lessons, assignments, attendance, and certification), organization/team management, and online meetings.
• Super LUCY — for approved experts, KOLs, and influencers who create domain-expert content for the community.

2. Eligibility and account registration

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction, if higher) to use the Service. You agree to provide accurate registration information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. Accounts are created and authenticated via Firebase Authentication (email/password, Google, or Apple sign-in).

3. Anonymity, conduct, and content moderation

LUCY's Room experience lets you participate under an in-Room display identity distinct from your verified account, to lower the barrier to speaking up and learning. This feature exists to support open, respectful communication — not to enable harassment, abuse, or illegal conduct. You agree not to, anywhere on the Service (Rooms, meetings, 1-on-1 chat, or group chat): harass, threaten, or abuse other users; impersonate any person or entity; share content that is unlawful, hateful, sexually explicit, or infringes another's rights; disrupt Rooms, meetings, or sessions moderated by a host or moderator; or attempt to circumvent Room moderation or account verification. We reserve the right to remove content and to suspend or terminate access for violations, Room hosts/moderators may remove participants from a given Room, and group chat admins may remove members from a group. You may block another user at any time to stop further contact from them within the Service, and you may report a message, a user, or a room that violates these Terms directly within the app by tapping Report and selecting a reason, or by emailing us at contact@blueoceandigital.info — we review reports and take appropriate action, which may include removing content or suspending accounts.

4. User content

You retain ownership of content you create and share on the Service (profile information, chat messages, uploaded files, course materials you create as a Pro LUCY host, etc.). By submitting content, you grant Blue Ocean Digital a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely as necessary to operate and provide the Service (e.g., displaying your chat messages to other Room participants, displaying your uploaded avatar). You represent that you have the necessary rights to any content you submit.

5. Learning content and certification (Pro LUCY)

Course content, assignments, and certificates delivered through Pro LUCY's LMS features are provided by the hosting teacher, expert, or organization. Blue Ocean Digital provides the platform and does not independently verify the accuracy or completeness of third-party-authored course content, except where we act as the direct content provider.

6. Subscriptions, in-app purchases, and payments

The Service does not currently offer any paid subscriptions, in-app purchases, or other paid features — LUCY, Pro LUCY, and Super LUCY are all free to use today, and we do not charge you or process any payment at this time. If we introduce paid subscriptions or in-app purchases in the future, they will be billed through the Apple App Store or Google Play Store, subject to their respective terms and billing/refund policies; subscriptions would renew automatically unless cancelled through your Apple ID or Google Play account settings before the renewal date, we would not process payment card data directly, and pricing may vary by region and be subject to change with notice as required by applicable law and app store policy. We will update these Terms before any such paid feature becomes available.

7. ASK framework, Levels, and gamification

Levels, Avatars, Stages, and ASK (Attitude, Skill, Knowledge) scores reflect your activity within the Service and are intended as a personal-growth and engagement feature. They are not a certified or externally verifiable credential unless explicitly issued as a certificate through a Pro LUCY course. We may adjust the scoring/progression methodology over time to improve accuracy or prevent abuse.

8. Prohibited uses

In addition to the conduct rules in Section 3, you agree not to: use the Service for any unlawful purpose; reverse-engineer, decompile, or attempt to extract source code from the app except as permitted by law; use automated means (bots, scrapers) to access the Service without our written permission; interfere with or disrupt the integrity or performance of the Service; or upload malicious code.

9. Intellectual property

The Service, including its software, design, trademarks, and the "LUCY" name and branding, is the property of Blue Ocean Digital Private Limited or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without prior written permission.

10. Third-party services

The Service relies on third-party providers, including Google Firebase, Google Cloud Platform, and the Apple App Store / Google Play Store. Your use of features backed by those providers is also subject to their respective terms of service.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms, for safety or legal reasons, or at our discretion with reasonable notice where practicable. You may stop using the Service and request account deletion at any time by contacting contact@blueoceandigital.info or via in-app account deletion where available.

12. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or secure.

13. Limitation of liability

To the maximum extent permitted by applicable law, Blue Ocean Digital Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising from your use of the Service.

14. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, without regard to conflict-of-law principles.

15. Changes to these Terms

We may revise these Terms from time to time. Material changes will be notified via the Service or other reasonable means before taking effect. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

16. Contact us

Blue Ocean Digital Private Limited
Blue Ocean Building, No.12, 2, Sajjan Rao Rd, Parvathipuram, Vishweshwarapura, Shankarapura, Bengaluru, Karnataka 560004, India
Email: contact@blueoceandigital.info
Phone: +91 80 3869 0777