LUCYLUCY

Support

Last updated: October 5, 2026

LUCY is a learning and communication platform that helps people improve their speaking, communication, and professional skills through real-time conversations with teachers, experts, and other learners.

Need help with LUCY? This page covers the most common questions about accounts, Talk Rooms, messaging and calls, learning, subscriptions, and safety, plus how to reach us directly. LUCY is operated by Blue Ocean Digital Private Limited ("Blue Ocean Digital", "we", "us", "our").

1. Contact us

The fastest way to reach us is by email — we aim to respond within 2 business days.

Blue Ocean Digital Private Limited
Blue Ocean Building, No.12, 2, Sajjan Rao Rd, Parvathipuram, Vishweshwarapura, Shankarapura, Bengaluru, Karnataka 560004, India
Email: support@lucyplatform.com
Phone: +91 80 3869 0777

2. Account and sign-in

Signing in. LUCY accounts are created and authenticated through Firebase Authentication, using email/password, Google, or Apple sign-in. If you signed up with Google or Apple, use the same provider to sign back in — LUCY cannot look up or reset a password for accounts created that way.

Forgot your password?Use "Forgot password" on the sign-in screen (email/password accounts only). If you no longer have access to the email on your account, contact us at support@lucyplatform.com.

Deleting your account. You can delete your account and associated personal data at any time from in-app account settings, or by emailing support@lucyplatform.com. See our Privacy Policy for what deletion covers and how long it takes.

3. Talk Rooms

Talk Rooms are live, topic-based voice conversations led by a host. You can join group discussions, raise your hand to speak, and send reactions. Hosts manage join requests, guide the conversation, and can remove disruptive participants directly.

Reporting a problem in a Talk Room. Use the in-app report option, or email support@lucyplatform.com with the room name, approximate time, and a description of what happened.

4. Messaging and calls

LUCY includes direct communication tools so you can stay in touch with the people you learn with:

  • 1-on-1 voice calls with your connections
  • 1-on-1 messages and group chats
  • Sharing photos, files, and links
  • Keeping a call going in a small bubble while you use other parts of the app

Not receiving calls or messages?Make sure notifications are enabled for LUCY in your device settings and that you are signed in. On iPhone, incoming calls can be answered from the lock screen even when LUCY is closed. If calls still don't ring, email us with your device model and app version.

Blocking someone.Open the conversation or the person's profile and choose Block. Blocked users can no longer message you, and you can unblock them at any time.

5. Learning and courses

In the Learning hub you can explore courses and learning roadmaps, watch video lessons, open file-based lessons, complete assignments, and receive feedback and grades. Teachers and experts can host live learning sessions and manage who joins. If a lesson won't open or an assignment grade looks wrong, email us with the course name and lesson.

6. Subscriptions and billing (Pro LUCY / Super LUCY)

Paid tiers and any other in-app purchases are billed through the Apple App Store or Google Play Store, and follow their respective billing, renewal, and refund policies. We don't process or store your payment card details.

Managing or cancelling a subscription. Subscriptions renew automatically unless cancelled before the renewal date — manage or cancel yours from your Apple ID account settings (iOS) or Google Play account settings (Android), not from within LUCY.

Refunds.Because purchases are processed by Apple or Google, refund requests go through their support channels (App Store > Report a Problem, or Google Play > Order history). If you believe you were charged in error and need help on our end, contact support@lucyplatform.com with your order/purchase details.

7. Levels, Avatars, and the ASK framework

Levels, Avatars, Stages, and your ASK (Attitude, Skill, Knowledge) profile reflect your activity on LUCY and are a personal-growth and engagement feature, not an externally verifiable credential unless issued as a certificate through a Pro LUCY course. If your progress looks wrong after normal use (e.g., a completed session didn't count), email us with the room/course name and approximate date and we'll look into it.

8. Bug reports and feedback

Found a bug, or have a suggestion? Email support@lucyplatform.com with:

  • What you were trying to do, and what happened instead
  • Your device and app version (iOS/Android, and the LUCY version from your app store)
  • Screenshots or screen recordings, if you have them

9. Safety and reporting

LUCY is built to be a respectful place to learn. Hosts moderate Talk Rooms and live sessions, and every user has safety tools available directly in the app:

  • Reporta user or a specific message from their profile or the message's options — choose a reason and add details if needed
  • Block any user so they can no longer contact you

Content or behavior that violates our Terms and Conditions — including harassment, hate speech, impersonation, spam, or unlawful or sexually explicit content — is not allowed. Our team reviews every report and may remove content and suspend or terminate accounts that violate our Terms. You can also email support@lucyplatform.com for anything that needs our attention.

10. Privacy and your data

For details on what information we collect, how we use it, and your rights over it (access, correction, deletion, portability), see our Privacy Policy. Privacy-specific requests can also be sent to support@lucyplatform.com.

What's new in LUCY

Voice calls

  • Answer 1-on-1 calls right from the lock screen, even when LUCY is closed
  • Minimize a call to a small bubble and keep chatting
  • Switch between speaker and earpiece in calls, Talk Rooms, and Meeting Rooms
  • Clearer, more reliable call audio

Chat

  • Edit and forward your messages
  • Tap the read receipt to see who has read a message
  • Links in messages can be tapped to open them
  • Preview photos and files before you send them

Talk Rooms

  • Raise your hand, send heart reactions, and let hosts approve who joins
  • Add up to 4 photos when creating a room
  • Topic suggestions inside the room, plus recurring schedules
  • Hosts can join their own room at any time
  • Faster joining and leaving

Learning

  • Redesigned Learning hub with Explore as the first tab
  • Course reviews, video lessons, file lessons, and assignment grading
  • Teacher tools: start a live class session at any time and manage join requests

Also

  • Tapping a notification now opens the screen it is about
  • Profile editing is easier, with your new avatar showing everywhere
  • Many bug fixes and performance improvements